Warranty

Did you know Tupperware is now fully online? You can do everything from shopping, to completing a warranty claim. Yes, you have the option to select a consultants name at checkout even if you’ve forgotten who you shopped with before.

Warranty Steps

Our Famous Product Guarantees
Tupperware Warranty

Our products have been proudly backed by our famous Tupperware and Q (Quality) Guarantees for more than 50 years, so you can buy with confidence.

Our guarantees cover customers to a level above and beyond traditional guarantees.

Tupperware Brand products are guaranteed by Tupperware New Zealand and/or its parent company, Tupperware Brands Inc., to the original owner, to be free of manufacturing defects and to perform under normal domestic conditions for the lifetime of the product*.

Our goods come with additional guarantees that cannot be excluded under New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. Only the original owner of the product is covered by our guarantees.
What is covered?
COVERED – Manufacturing defects

Splitting
Stress cracking (excludes impact damage, cracking from stacking containers too tight or heat crazing)
Peeling
Plastic warping (not caused by overtemperature cooking or items older than 30 years which are not dishwasher safe)
Chipping (excludes snapping from force, manufacturing defects only)

NOT COVERED

Metal Parts
Burning
Blistering
Print coming off
Scratching
Melting or warping due to overtemperature cooking
Rusting
Impact damage from being dropped, forcibly stacked or crushed
Cracking due to incorrect storage (i.e. drawers being closed on item)
Broken/snapped off edges (chipping is covered but not when snapped by force)
Staining
Product misuse
Nibs in turbo or extra chef snapped due to overfilling or rough use/cleaning
Lost parts
Items not previously sold in New Zealand (determined by mold numbers on products)
Fading and discolouration
Use of product outside of specification
Cookware used above 230°c
Heat crazing from extremes in temperature

Sending in a claim does not constitute automatic acceptance. Items will be accepted or declined on an individual basis after physical inspection.

Items are not returned if a replacement or points have been issued. Items need to be taken out of circulation. We recycle all declined items that can be processed.

Some examples of rejected claims

Warranty Guide
Where do I send my warranty items?
Warranty Form

ALL WARRANTY CLAIM ITEMS MUST BE SENT IN FOR ASSESSMENT. Photos are not sufficient to complete a warranty as they can be altered, or resubmitted.

You can however, send a photo and query if you are unsure if something is claimable.

After completing this page you will be redirected to a page where you can print out a submission form and return address label. This email contains a QR which allows us to notify you when your parcel arrives.

In normal times, warranty claims must be received at the warehouse within 21 working days of submitting your claim. During lockdown the 21 days is waived.

Full replacement of complete items may be applicable to claims where proof of original ownership is established.

Definition of Replacement: Items are not returned if a replacement or points have been issued. Items need to be taken out of circulation. We recycle all declined items that can be processed.

Replacement value without proof of purchase is determined using guidelines by our experienced warranty team.
Previous AUS based warranty system questions
All items claimed from the old AUS based systems have been sent out. Any open claims with outstanding items were awaiting those products to be sent in before they could be assessed and are now closed.
I want to claim an item, how do I start and who can I talk to?
All warranty claims must be sent in, only the warranty team is qualified to advise on whether something is covered or not. You will have the opportunity to view a gallery of items that have been declined so you can assess whether your item may be accepted/approved or declined under warranty. Start your claim

I want to claim an item, how do I start or who can I talk to?

All warranty claims must be sent in, only the warranty team is qualified to advise on whether something is covered or not. You will have the opportunity to view a gallery of items that have been declined so you can assess whether your item may be accepted/approved or declined under warranty. Start your claim

  • Please ensure all information has been included with parcels, so we can complete your claim.
  • Managers or consultants are NOT permitted to accept claims on behalf. All claims must be sent in by the claimant.
  • Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products.
  • Warranty covers products purchased new in New Zealand & applies to the original purchaser since new.
  • We require you to go through checkout to complete warranty claims using Tupperpoints. This is necessary to ensure correct addressing of parcels and traceability. An alternative replacement can be chosen. All claims are final.

If you have a damage issue with a recently delivered order, please complete an order discrepancy form instead.

Tupperware original warranty covers manufacturing defects for the useable lifetime of the product. Note that wear and tear (wearing out through use) of a product over its lifetime is not deemed a manufacturing defect.

Warranty items may take 4 weeks to reach our Auckland warehouse via courier/post while COVID rules are in place. We cannot give updates on claim parcels while in transit but always notify claimants via email when they are received.

START WARRANTY CLAIM (STEP 1)

Step 2 is sending your items in. Step 3 is receiving a notification when your parcel arrives. Step 4 is going through checkout using credit to select your replacement item.

Did you know: we recycle broken Tupperware including Warranty items. Thankyou for doing your part by sending in items so we can recycle them responsibly. You are contributing to our sustainability policies.

Here are some Tupperware products made from recycled products. Read more about our policies.

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