Warranty

Our Famous Product Guarantees
Limited Lifetime Warranty

Our products have been proudly backed by our famous Lifetime and Q (Quality) Guarantees for more than 50 years, so you can buy with confidence.

Our guarantees cover customers to a level above and beyond traditional guarantees.

Tupperware Brand products are guaranteed by Tupperware New Zealand and/or its parent company, Tupperware Brands Inc., to the original owner, to be free of manufacturing defects and to perform under normal domestic conditions for the lifetime of the product*.

Our goods come with additional guarantees that cannot be excluded under New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. Only the original owner of the product is covered by our guarantees.
What is covered?
COVERED

Splitting
Stress cracking (excludes impact damage or crazing caused by heat)
Peeling
Plastic warping (not caused by overtemperature cooking or items older than 30 years which are not dishwasher safe)
Chipping (excludes snapping from force, manufacturing defects only)

NOT COVERED

Metal Parts
Burning
Blistering
Print coming off
Scratching
Melting or warping due to overtemperature cooking
Rusting
Impact damage from being dropped, forcibly stacked or crushed
Cracking due to incorrect storage (i.e. drawers being closed on item)
Broken/snapped off edges (chipping is covered but not when snapped by force)
Staining
Product misuse
Nibs in turbo or extrachef snapped due to overfilling or rough use/cleaning
Lost parts
Items not previously sold in New Zealand (determined by mold numbers on products)
Fading and discolouration
Use of product outside of specification
Cookware used above 230°c
Heat crazing from extremes in temperature

Sending in a claim DOES NOT constitute automatic acceptance. You are sending in a claim for assessment, whether or not it is accepted is determined during inspection.

Some examples of rejected claims
Where do I send my warranty items?
Warranty Form

ALL WARRANTY CLAIM ITEMS MUST BE SENT IN FOR ASSESSMENT. Photos are not sufficient to complete a warranty as they can be altered, or resubmitted.

You can however, send a photo and query if you are unsure if something is claimable.

After completing this page you will be redirected to a page where you can print out a submission form and return address label. This email contains a QR which allows us to notify you when your parcel arrives.

In normal times, warranty claims must be received at the warehouse within 21 working days of submitting your claim. During lockdown the 21 days is waived.

Full replacement of complete items may be applicable to claims where proof of original ownership is established.

Definition of Replacement: Items are not returned if a replacement or points have been issued. Items need to be taken out of circulation. We recycle all declined items that can be processed.

Replacement value without proof of purchase is determined using guidelines by our experienced warranty team.

Delays to parts being available are outside of our control. We thank you in advance for your patience.
Previous AUS based warranty system questions
All items claimed from the old AUS based systems have been sent out. Any open claims with outstanding items were awaiting those products to be sent in before they could be assessed and are now closed.

Please ensure you have completed all requirements and that all forms have been filled in correctly. We do not take responsibility for any discrepancies.

Managers or consultants are NOT permitted to accept claims on behalf. All claims must be sent in by the claimant.

Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. AS PER POLICY: only products purchased new through Tupperware NZ or an Authorised Tupperware Representative are covered by our guarantees and are applicable to the original purchaser. Claims without proof of purchase or who/where the product was purchased require longer processing time.

IMPORTANT: We now issue Tupperpoints for warranty and require you to go through checkout to complete warranty claims. This is necessary to ensure we have your correct address, and there is parcel traceability for you and for us. This also allows you to choose an alternative replacement if you wish, as all claims are final.

We also thank you for doing your part by sending in your items so we can recycle them responsibly. You are contributing to sustainability by helping us maintain our commitment to “circular recycling”.

If you have a damage issue with a recently delivered order, please complete an order discrepancy form instead.

To avoid disappointment please check some examples of recently rejected claims before you sent your items in.

Start Claim

Did you know…we recycle broken Tupperware including Warranty items. Here are some Tupperware products made from recycled products. Read more about our policies.