Our Famous Product Guarantees
Limited Lifetime Warranty
Our products have been proudly backed by our famous Lifetime and Q (Quality) Guarantees for more than 50 years, so you can buy with confidence.
Our guarantees cover customers to a level above and beyond traditional guarantees.
Tupperware Brand products are guaranteed by Tupperware New Zealand and/or its parent company, Tupperware Brands Inc., to the original owner, to be free of manufacturing defects and to perform under normal domestic conditions for the lifetime of the product*.
Our goods come with additional guarantees that cannot be excluded under New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our guarantees do not cover reasonable wear and tear through normal use, or the misuse, abuse or alteration of products. Only the original owner of the product is covered by our guarantees.
What is covered?
What is not covered
Print coming off
Impact damage from being dropped or crushed
Cracking due to incorrect storage (i.e. drawers being closed on item)
Broken/snapped off edges (chipping is covered but not when snapped by force)
Nibs in turbo or extrachef snapped due to overfilling or rough use/cleaning
Items not previously sold in New Zealand
Fading and discolouration
Use of product outside of specification
Cookware used above 230°c
Where do I send my warranty items?
ALL WARRANTY CLAIM ITEMS MUST BE SENT IN FOR ASSESSMENT. Photos are not sufficient to complete a warranty as they can be altered, or resubmitted.
You can however, send a photo and query if you are unsure if something is claimable.
After completing this page you will be redirected to download and print out a form to send in with your claim.
Warranty claims must be received at the warehouse within 21 working days of submitting your claim, or it will expire after this time.
Full replacement of complete items is applicable to claims where proof of purchase is established.
Declined items are not returned if unusable – this is at the discretion of our experienced warranty team.
We do recycle all returned items that can be processed. A very high proportion of Tupperware’s products are recyclable. Did you know that our Recycline range is made with recycled plastic?
We formulate products with recyclability in mind.
Delays to parts being sent out are due to global COVID related issues outside of Tupperware. We are doing everything we can to replenish replacement items, or issuing vouchers. AUS and NZ warranty are experiencing delays of up to 16 weeks. We thank you in advance for your patience.
Previous AUS based warranty system questions
All items claimed from the old AUS based systems have been sent out. Any open claims with outstanding items were awaiting those products to be sent in before they could be assessed and are now closed.
Please ensure you have completed all requirements and that all forms have been filled in correctly. We do not take responsibility for any discrepancies.
Did you know…we recycle broken Tupperware including Warranty items. Here are some Tupperware products made from recycled products.