Rejected Warranty Items

Metal items are NOT covered by warranty. We cover manufacturing defects. Impact or forced damage is NOT a manufacturing defect.

If your seals have lost their shape you can “remarry them” as follows in the dishwasher or hot water:

While the seal is designed to be snug to maximise freshness, occasionally you will find a seal that loses its shape due to temperature changes (e.g. moving something from a hot zone into the fridge). With Heat and eats this is usually caused by forgetting to open the vent while microwaving. This can deform your seal and is not a manufacturing defect and therefore is not covered by warranty.

If you have a mis-shapen seal (or not sealing) not covered by warranty, there is an easy way to fix it:

  • Step 1: Wash the bowl and seal in the dishwasher or soak in the sink with very water for 15 minutes.
  • Step 2: Remove the seal from the dishwasher or sink and place the seal on the base. The heat will cause the seal to be more flexible and easy to form to the base. Remember to open any vents.
  • Step 3: Allow the with the seal on, to rest until reformed – if it has a vent, be sure to open it so the seal does not “suck down” and lose its shape again.

If seals have been forced on to the base this can cause damage & so is not a manufacturing defect.

We stand by our warranty policy. Tupperware is cleverly engineered and made from quality materials, with many extra features we encourage you to understand and utilise.

However no product is “indestructible”, and we do not cover damage caused by misuse or impact.

To avoid sending in items that may be declined, we suggest you view some examples of recently declined items.

Back to warranty page

Welcome to Tupperware NZ's product question bot. You can ask a question about a product here to see if we have what you are looking for.

May I have your name, please?

Send this to a friend