How can I track my order?
As soon as your order is placed with a consultant, you’ll receive a confirmation email and tracking link that allows you to monitor the status of your order. Once it’s on board for delivery, you’ll receive an SMS detailing your estimated time of delivery.
How long will my order take to be processed?
We are experiencing a significantly higher than usual order volume. This has placed unexpected strain on our resources. We are working around the clock to ensure that we deliver customer orders in a reasonable timeframe, however given the current restrictions in place you can expect delays up to ten days for order dispatch in both Australia and New Zealand.
When can I expect my order to be delivered?
Our delivery companies are experiencing a significant backlog of orders and delays in delivery are expected. Deliveries may be delayed up to fourteen days as a result.
What if I’m not there when the delivery arrives?
When you place an order with Tupperware you’re automatically providing your Authority to Leave. To ensure the security of your order, the driver will always attempt to leave it in a safe place if you’re not there (e.g. by the front door, at reception desk, etc). You can provide your consultant with reasonable delivery instructions such as “leave behind the shrub next to the front door”.
If there’s no safe place to leave your order, a “sorry we missed you” card will be left for you, and your order will be returned to the depot for you to arrange pick up or re-delivery.
What if I need to amend or change my order?
We want to make sure that customers receive their orders, however “change of address” requests can only be actioned within 12 hours of order placement, and should be entered via our contact form.
Once an order is placed we’re unable to make any other amendments. This includes: name, phone number, product quantities, items and email address on the orders.
We are unable to update your order once dispatched. If you need to make a change to your delivery details please contact the delivery company directly. This is the fastest and most effective way to request a change once the order has been dispatched.
What if my order is lost or damaged in transit?
If your order is lost or damaged in transit, please contact our freight provider below:
Phone: 0800 COURIER (0800 268 743)
What if my order is incorrect or items are missing?
While we take care to make sure your order is correct, occasionally we may make a mistake. In the event that your order is incorrect or missing an item, please contact our friendly customer care team via this form.
All New Zealand order discrepancies should be sent directly to Discrepancies
Discrepancies are only accepted within 14 days of your order being shipped.
What if my order is broken on arrival?
Should you find your Tupperware product is broken in any way upon arrival, please send a photo of the broken item together with the packing slip to our customer care team for review, via this form.
This is not to be confused with our warranty and only applies if your product is damaged in transit. Photos are only accepted within 14 days of your order being shipped.
Do you offer international shipping?
We are the distributors for Tupperware New Zealand and products purchased are available to be delivered within New Zealand only. Please visit Tupperware worldwide if you’re based overseas and wish to purchase Tupperware in your country.